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Guest Experience

Guests' health & safety is always a top priority. All shows held on The Rooftop adhere to current guidelines set by local government & public health officials. As these evolve, we will update protocols accordingly.

Please continue to check back for the most up-to-date information. We look forward to hosting you.



Aerial view of Pier 17

Covid-19 Policies & Protocols

Due to the increasing spread of COVID-19 Delta variant, and out of an abundance of safety to guests, staff and artists, moving forward all ticket holders attending a concert on The Rooftop at Pier 17 will be required to show proof of full COVID-19 vaccination OR a negative COVID-19 test taken within 72-hours* of the event to be permitted entry. 

*PLEASE NOTE TESTING WINDOWS ARE SUBJECT TO CHANGE BY EVENT. Find your show page HERE to learn more.*

No ticket refunds will be issued if guest is unable to provide appropriate proof of vaccination or negative test results at the time of the event. 

Proof of Vaccination

Proof of Vaccination

Fully vaccinated guests (show must be 14 days after your second dose of the Pfizer-BioNtech or Moderna vaccine (or other COVID-19 vaccinations recognized by WHO), OR after your single dose of the J&J vaccine) can provide proof by presenting:

An ID matching the name on your documents will also need to be shown.

Learn More
Proof of Negative Test

Proof of Negative Test

All unvaccinated guests must provide proof of a Negative COVID-19 test (PCR or rapid antigen) taken within 72 hours of your event, prior to entering the venue. Home tests are NOT permitted.

An ID matching the name on your documents will also need to be shown.

Learn More
Face Masks

Face Masks

Per CDC guidelines, all guests are encouraged to wear a face mask completely covering the nose and mouth, except when actively eating and drinking.
Permitted face masks include:
• Medical-grade masks
• Surgical masks
• Multi-layer cloth masks
Single-layer cloth masks, neck gaiters, scarves & bandanas are not permitted.

General Policies

Entrance

Entrance

The General Admission entrance for The Rooftop is located on the Brooklyn Bridge side of Pier 17. To access, walk towards the water, looping around the East River edge of our building until you reach the Heineken Riverdeck on the Brooklyn Bridge side of Pier 17.

VIP ticket-holders and guests who require special accommodations may enter using the elevators located near the Box Office.

Carry-in Policy

Carry-in Policy

For safety reasons, guests are prohibited from bringing certain items into the venue. Some restricted items are:

• Umbrellas
• Bags larger than 14”x14”x6”
• Cameras with detachable lenses over 2.5”
• Selfie sticks
• Signs and banners

For full prohibited items list, visit our A-Z Guide. Subject to change based on latest govt health & safety guidelines.

Security

Security

All guests will be subject to a security check which will include magnetometers, wands, bag checks, etc. prior to entering the venue and are encouraged to arrive early to account for this process.

The Rooftop at Pier 17 reserves the right to refuse entry to any guest not in compliance with the safety requirements, including wearing a proper face covering.
Ticketing

Ticketing

Mobile Tickets: All guests are encouraged to download mobile tickets via the Ticketmaster Mobile App and add the tickets to their phone’s wallet prior to arrival to ensure quickest entry.

Ticket Policy: All shows are All Ages, unless otherwise noted on a show’s event page. Children under 34” in height may enter free of charge (with no ticket) with an accompanying ticketed adult.

Premium Access

Premium Access

Elevate your night with one of our premium hospitality sections:

• Bridge Lounge  – Add-on to your ticket access to The Rooftop’s hideaway hangout patio + skyline views.
• Heineken Green Zone – Reserved GA standing section in prime viewing location.

Learn More
Box Office

Box Office

Box Office is located at Pier 17’s south side, ground floor.

Current weekly hours are:
Tuesdays – Saturdays, 12:00PM – 6:00PM

Additionally, the Box Office will be open at the start time of future public on-sale days, and the evenings of concert days.

Operating hours are subject to change.

Weather

Weather

The Rooftop is an outdoor venue, so please dress accordingly. All events are rain or shine.

On the rare occasion that an event is cancelled or postponed, please visit the specific event’s web page for further information.

Concessions

Concessions

Concert guests have access to purchase gourmet concessions from specially curated menus and premium drink stations on The Rooftop at Pier 17.

Separately, before or after your attended rooftop concert, feel free to check out Pier 17’s world-class restaurants located on its ground floor.

Pier 17 Restaurants
Cleaning Procedures

Cleaning Procedures

We’ve increased our cleaning throughout the venue and are sanitizing high-touch areas hourly.

For your convenience, there are hand-sanitizing stations located throughout the venue, and sinks for hand washing available in the 4th Floor restrooms.

Merchandise

Merchandise

The merchandise stand is located on Level 4 of Pier 17, near the restrooms.

Policies are subject to change.

Get Directions

Pier 17, situated in the heart of Lower Manhattan, is easily accessible by train, ferry, bus or car.

89 South Street NY, New York 10038

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