Guest Experience
Our guests’ health and safety is always a top priority. All shows held on The Rooftop at Pier 17 adhere to current local government guidelines. As New York City guidelines evolve, we will update protocols accordingly.
Please continue to check back here for the most up-to-date information. We look forward to hosting you.
Entrance
The General Admission entrance for The Rooftop is located on the Brooklyn Bridge side (North Entrance), which is accessed by entering through the South Entrance (facing the ships) and walking through the underpass until reaching the Heineken Riverdeck.
Guests who are mobility impaired or require special accommodations may enter using the elevators located near the Box Office.
Carry-in Policy
For safety reasons, guests are prohibited from bringing certain items into the venue. Some restricted items include:
• Umbrellas
• Bags larger than 14”x14”x6”
• Cameras with detachable lenses or lenses over 2.5”
• Selfie sticks
• Signs and banners
For the full prohibited items list, please visit our A-Z Guide page.
Ticketing
Mobile Tickets: Guests are encouraged to download mobile tickets via the Ticketmaster Mobile App, and add the tickets to their phone’s wallet prior to arrival to ensure quickest entry.
Ticket Policy: All shows are All Ages, unless otherwise noted on a show’s event page. Children under 34” in height may enter free of charge (with no ticket) with an accompanying ticketed adult.
Security
All guests will be subject to a security check which will include magnetometers, wands, bag checks, etc. prior to entering the venue and are encouraged to arrive early to account for this process.
Weather
The Rooftop is an outdoor venue, so please dress accordingly. All events are rain or shine.
On the rare occasion that an event is cancelled or postponed, please visit the specific event’s web page for further information.
Premium Access
Elevate your night with one of our premium hospitality sections:
Bridge Lounge – The ultimate concert hideaway hangout with access to a private rooftop patio
Heineken Green Zone – Premium GA standing section in prime, reserved viewing location.
Concessions
Guests have access to gourmet concessions with specially curated menus and premium drink stations on The Rooftop.
Merchandise
The merchandise stand is located on Level 4 of Pier 17, near the restrooms.
Get Directions
Pier 17, situated in the heart of Lower Manhattan, is easily accessible by train, ferry, bus or car.
89 South Street NY, New York 10038
Take Me There