Guest Experience

Coming to a show? Here’s what you need to know.

Entrance

The General Admission entrance for The Rooftop is located on the Brooklyn Bridge side (North Entrance), which is accessed by entering through the South Entrance (facing the ships) and walking through the underpass until reaching the Heineken Riverdeck.

Guests who are mobility impaired or require special accommodations may enter using the elevators located near the Box Office.

Carry-in Policy

For safety reasons, guests are prohibited from bringing certain items into the venue. Some restricted items include:

• Umbrellas
• Bags larger than 14”x14”x6”
• Cameras with detachable lenses or lenses over 2.5”
• Selfie sticks
• Signs and banners

For the full prohibited items list, please visit our A-Z Guide page.

Ticketing

Mobile Tickets: Guests are encouraged to download mobile tickets via the Ticketmaster Mobile App, and add the tickets to their phone’s wallet prior to arrival to ensure quickest entry.

Ticket Policy: All shows are All Ages, unless otherwise noted on a show’s event page. Children under 34” in height may enter free of charge (with no ticket) with an accompanying ticketed adult.

Security

All guests will be subject to a security check which will include magnetometers, wands, bag checks, etc. prior to entering the venue and are encouraged to arrive early to account for this process.

Weather

The Rooftop is an outdoor venue, so please dress accordingly. All events are rain or shine.

On the rare occasion that an event is cancelled or postponed, please visit the specific event’s web page for further information.

Premium Access

Elevate your night with one of our premium hospitality sections:

Bridge Lounge – The ultimate concert hideaway hangout with access to a private rooftop patio
Heineken Green Zone – Premium GA standing section in prime, reserved viewing location.

Learn More