Guest Experience

Entrance

The General Admission entrance for The Rooftop is located on the Brooklyn Bridge side of Pier 17. To access, enter the Pier near Momofuku’s Ssäm Bar and walk through the underpass until you reach the Heineken Riverdeck.

Guests who are mobility impaired or require special accommodations may enter using the elevators located near the Box Office.

Carry-in Policy

For safety reasons, guests are prohibited from bringing certain items into the venue. Some restricted items include:

• Umbrellas
• Bags larger than 14”x14”x6”
• Cameras with detachable lenses over 2.5”
• Selfie sticks
• Signs and banners

For full prohibited items list, visit our A-Z Guide. Subject to change based on latest govt health & safety guidelines.

Ticketing

Mobile Tickets: The Rooftop at Pier 17 is a mobile ticket venue. All guests are encouraged to download mobile tickets via the Ticketmaster Mobile App and add the tickets to their phone’s wallet prior to arrival to ensure quickest entry.

Ticket Policy: All shows are All Ages, unless otherwise noted on a show’s event page. Children under 34” in height may enter free of charge (with no ticket) with an accompanying ticketed adult.

Security

All guests will be subject to a security check which will include magnetometers, wands, bag checks, etc. prior to entering the venue and are encouraged to arrive early to account for this process.

Weather

The Rooftop is an outdoor venue, so please dress accordingly. All events are rain or shine.

On the rare occasion that an event is cancelled or postponed, please visit the specific event’s web page for further information.

Premium Access

Elevate your night with one of our premium hospitality sections:

Bridge Lounge – The ultimate concert hideaway hangout with access to a private rooftop patio
Heineken Green Zone – Premium GA standing section in prime, reserved viewing location.

Concessions

Guests have access to gourmet concessions with specially curated menus and premium drink stations on The Rooftop.

Merchandise

The merchandise stand is located on Level 4 of Pier 17, near the restrooms.

Face Masks

Guests over the age of two are required to wear a face mask completely covering the nose and mouth at all times, except when actively eating and drinking.
Permitted face masks include:
• Medical-grade masks
• Surgical masks
• Multi-layer cloth masks

Single-layer cloth masks, neck gaiters, scarves, and bandanas are not permitted. Guests who refuse to abide will be asked to leave, without a refund.

Maintain Distance

Where possible, please keep a safe distance between you and others not in your group to ensure your fellow fans’ safety.

Cleaning Procedures

We’ve increased our cleaning throughout the venue and are sanitizing high-touch areas hourly.

For your convenience, there are hand-sanitizing stations located throughout the venue, and sinks for hand washing available in the 4th Floor restrooms.