Face Masks

Per CDC guidelines, unvaccinated guests must wear a face mask completely covering the nose and mouth, except when actively eating and drinking.
Permitted face masks include:
• Medical-grade masks
• Surgical masks
• Multi-layer cloth masks
Single-layer cloth masks, neck gaiters, scarves & bandanas are not permitted. Guests who refuse to abide to policies will be asked to leave, without a refund.

Cleaning Procedures

We’ve increased our cleaning throughout the venue and are sanitizing high-touch areas hourly.

For your convenience, there are hand-sanitizing stations located throughout the venue, and sinks for hand washing available in the 4th Floor restrooms.

Entrance

The General Admission entrance for The Rooftop is located on the Brooklyn Bridge side of Pier 17. To access, walk towards the water, looping around the East River edge of our building until you reach the Heineken Riverdeck on the Brooklyn Bridge side of Pier 17.

VIP ticket-holders and guests who require special accommodations may enter using the elevators located near the Box Office.

Carry-in Policy

For safety reasons, guests are prohibited from bringing certain items into the venue. Some restricted items include:

• Umbrellas
• Bags larger than 14”x14”x6”
• Cameras with detachable lenses over 2.5”
• Selfie sticks
• Signs and banners

For full prohibited items list, visit our A-Z Guide. Subject to change based on latest govt health & safety guidelines.

Security

All guests will be subject to a security check which will include magnetometers, wands, bag checks, etc. prior to entering the venue and are encouraged to arrive early to account for this process.

Ticketing

Mobile Tickets: The Rooftop at Pier 17 is a mobile ticket venue. All guests are encouraged to download mobile tickets via the Ticketmaster Mobile App and add the tickets to their phone’s wallet prior to arrival to ensure quickest entry.

Ticket Policy: All shows are All Ages, unless otherwise noted on a show’s event page. Children under 34” in height may enter free of charge (with no ticket) with an accompanying ticketed adult.

Premium Access

Elevate your night with one of our premium hospitality sections:

• Bridge Lounge – The ultimate concert hideaway hangout with access to a private rooftop patio
• Heineken Green Zone – Premium GA standing section in prime, reserved viewing location.

Box Office

Box Office is located at Pier 17’s south side, ground floor.

Current weekly hours are:
Tuesdays – Saturdays, 12:00PM – 6:00PM

Additionally, the Box Office will be open at the start time of future public on-sale days, and the evenings of concert days.

Operating hours are subject to change.

Weather

The Rooftop is an outdoor venue, so please dress accordingly. All events are rain or shine.

On the rare occasion that an event is cancelled or postponed, please visit the specific event’s web page for further information.

Concessions

Concert guests have access to purchase gourmet concessions from specially curated menus and premium drink stations on The Rooftop at Pier 17.

Separately, before or after your attended rooftop concert, feel free to check out Pier 17’s world-class restaurants located on its ground floor.

Merchandise

The merchandise stand is located on Level 4 of Pier 17, near the restrooms.