Concert Guest Experience
Health & Safety Policies
Except in the instances where required by an artist of a particular show, currently there are no health check requirements to enter The Rooftop at Pier 17.
AS SHOWS CAN VARY, PLEASE CHECK YOUR CONCERT’S EVENT PAGE FOR ITS LATEST GUIDELINES – FIND HERE.
The General Admission entrance for The Rooftop is located on the Brooklyn Bridge side of Pier 17. To access, walk towards the water, looping around the East River edge of our building until you reach the Heineken Riverdeck on the Brooklyn Bridge side of Pier 17.
VIP ticket-holders and guests who require special accommodations may enter using the elevators located near the Box Offices.
For safety reasons, guests are prohibited from bringing certain items into the venue. Some restricted items are:
• Bags larger than 14”x14”x6” / backpacks
• Signs / banners
• Selfie sticks
• Cameras with detachable lens over 2.5”
For full prohibited items list, visit our A-Z Guide. Subject to change based on latest government or tour guidelines.
All guests will be subject to a security check which will include magnetometers, wands, bag checks, etc. prior to entering the venue and are encouraged to arrive early to account for this process.
The Rooftop at Pier 17 reserves the right to refuse entry to any guest not in compliance with the safety requirements, including wearing a proper face covering.
Mobile Tickets: All guests are encouraged to download mobile tickets via the Ticketmaster Mobile App and add the tickets to their phone’s wallet prior to arrival to ensure quickest entry.
Ticket Policy: All shows are All Ages, unless otherwise noted on a show’s event page. Children 2 years old and younger may enter free of charge (with no ticket) with an accompanying ticketed adult.
Elevate your night with one of our premium hospitality sections:
• Grey Goose Terrace – Add-on to your ticket access to The Rooftop’s hideaway hangout patio + skyline views.
• Heineken Green Zone – Reserved GA standing section in prime viewing location.
Box Office is located at Pier 17’s south side, ground floor.
Mon – Sat: 12p – 6p
Operating hours are subject to change.
The Rooftop is an outdoor venue, so please dress accordingly. All events are rain or shine.
On the rare occasion that an event is cancelled or postponed, please visit the specific event’s web page for further information.
Concert guests have access to purchase gourmet concessions from specially curated menus and premium drink stations on The Rooftop at Pier 17.
Separately, before or after your attended rooftop concert, feel free to check out Pier 17’s world-class restaurants located on its ground floor.Pier 17 Restaurants
We’ve increased our cleaning throughout the venue and are sanitizing high-touch areas hourly.
For your convenience, there are hand-sanitizing stations located throughout the venue, and sinks for hand washing available in the 4th Floor restrooms.
The merchandise stand is located on Level 4 of Pier 17, near the restrooms.
Policies are subject to change.