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A-Z Guide

ADA Services & Special Accommodations

Pier 17 is an ADA-compliant facility and takes pride in providing service to all guests, including those who require special accommodations.

Entrance
Guests who require special accommodations may enter the venue through our elevators located on Level 1 near the Box Office.

Restrooms
ADA accessible restrooms are located on Level 4.

Seating
For ADA-accessible seating, please call the Box Office at 212-571-0910.

Address

Pier 17 is located at the intersection of Fulton and South Streets, at 89 South Street, New York, NY 10038.

Please see Entrances for event day entry.

Alcohol Policy

All guests who appear to be forty (40) years of age or younger shall present a valid form of ID with proof of age in order to purchase alcoholic beverages, such as:

Valid US Driver’s License
Valid ID card issued by the US State or Federal Government
Valid US Passport and/or Passport Card
Valid US military ID
Valid Foreign Passport with Age verification

Alcohol sales may be limited per customer, based on the event. Pier 17 reserves the right to refuse the sale of alcohol to any guest.  Guests are not permitted to bring alcoholic beverages into Pier 17 or depart with beverages purchased inside.

Our goal is for every guest to enjoy their experience. Our staff reserves the right to eject or deny entry to any guest who appears to be impaired or causing a disturbance to other guests.

Animals

Only trained, licensed and harnessed service or guide animals are permitted onto The Rooftop at Pier 17.

ATM

ATMs are located on Level 1 and Level 4.

Baby Changing Stations

Baby changing stations are located in the family restrooms on Level 4.

Bag Policy

Bags no larger than 14”x14”x6” will be permitted into the venue. All bags will be subject to search, which may delay your entry.

The Seaport assumes no responsibility for unattended bags, which may be removed from the premises and destroyed.

See Prohibited Items for list of unpermitted items.

Box Office & Will Call

Box Office operations have been temporarily suspended. Please continue to check back for updates.

Camera, Photography & Video Equipment

No professional cameras are allowed within rooftop concerts, this includes cameras with interchangeable / detachable lens, lenses over 2.5”, external flash and/or Go Pro cameras.

Video and Audio Equipment, recording devices, selfie sticks, professional cameras (with a lens of 2.5 inches or greater, or a detachable lens) are strictly prohibited at all events.

Seaport management reserves the right to remove any event patrons who interfere with the enjoyment of fellow guests and/or the performer.

Reproduction of photography captured at any event on The Rooftop at Pier 17 for commercial purposes is prohibited without the written consent of the Seaport District.

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By purchase of your concert ticket, the ticket holder hereby grants permission to The Howard Hughes Corporation and its affiliates to utilize your name, image, likeness, acts, poses, plays, appearance, movements and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, compensation to, you or anyone acting on your behalf.

Cancelled / Postponed Events

On the rare occasion that an event is cancelled or postponed, please visit the specific event’s web page for further information.

For any further ticket inquiries, please contact point of purchase.

Children Ticket Policy

For all events, children under 34” in height may enter the Venue free of charge (with no ticket), however, they must be accompanied by an admission paying adult and share a seat with that accompanying ticketed adult.

Coat Check

There are no coat, bag, or parcel checking facilities available for the public.

Code of Conduct

There is a NO RE-ENTRY policy during events, other than certain exceptions pursuant to management discretion.

In order to keep Pier 17 a friendly and safe environment, our guidelines prohibit the following:

  • Disruptive behavior
  • Failure to follow instructions of event personnel
  • Foul or abusive language or obscene gestures
  • Interference of the event
  • Intoxication or signs of impairment related to drugs or alcohol
  • Sitting in a location other than your ticketed seat
  • Smoking
  • Verbal or Physical harassment of any kind

Concessions / Food

Concessions will be available for purchase on The Rooftop during all publicly ticketed events.

No external food, beverage or alcohol are permitted within ticketed events.

Contact Us

For any issues and concerns, including safety and security, please call 646-822-6990.

To purchase tickets for The Summer Concert Series at Pier 17, please call Ticketmaster at 1-800-745-3000.

For additional contact information, please visit our Contact page.

Directions

Perfectly situated in the heart of Lower Manhattan, Pier 17 is accessible by train, ferry, bus or car.

Please visit our Getting Here for assistance in traveling to The Rooftop at Pier 17.

Elevators

Three passenger elevators are located near the West Entrance of Pier 17 building, and may also be accessed from the Main Entrance by making a left beyond the escalators.

Pier 17 is an ADA-compliant facility and takes pride in providing service to all guests, including those who require special accommodations.

Event guests who require special accommodations may enter the venue through our elevators located on Level 1 near the Box Office.

Emergencies and Evacuation

Should you encounter any kind of emergency, please see your nearest staff member and call 911. In the event of an emergency evacuation, please follow directions of staff members to exit in a calm, orderly and safe manner.

Employment

Interested in joining our team? Visit our Careers page.

Entrances

The general entrance for The Rooftop is located on the Brooklyn Bridge side (North Entrance), which is accessed by entering through the South Entrance (facing the ships) and walking through the underpass until reaching the Heineken Riverdeck. Please note guests with all tickets (general admission, Heineken Green Zone, Bridge Lounge, etc.) will enter the venue through this entrance unless directed otherwise.

VIP ticket-holders and guests who require special accommodations may enter using the elevators located near the Box Office.

Escalators

Public escalators for access to all floors are located in the Atrium of Pier 17.  Please use only designated escalators to The Rooftop, which in most cases will be beyond the security checkpoint on the north side of the building.

Feedback

We are always looking to improve our guest experience on The Rooftop at Pier 17. If you have any feedback, please contact us here.

First Aid

The safety of our guests is of utmost importance. If you need medical assistance, please see a staff member immediately. EMTs will be present during all publicly ticketed Rooftop Events.

General Admission

Concerts on The Rooftop at Pier 17 are general admission standing, unless otherwise noted on the Ticketmaster page.

The Greens rooftop cabins

For all questions related to The Greens socially distanced dining experience, visit thegreens.pier17ny.com/faq

Green Initiatives

Pier 17 is committed to “being green”. Many of our spaces include energy savings, composting and recycling.

Group Outings

For all group outing inquiries please visit our Venue Rentals page.

Hotels Nearby

The following hotels are located in walking distance of Pier 17:

Mr. C Hotel located on 33 Peck Slip
The Andaz located on 75 Wall
The Four Seasons located on 27 Barclay St
The Beekman located on 123 Nassau St
Hampton Inn located on 32 Pearl St
Fairfield Inn located on 161 Front St
Gild Hall located on 15 Gold St
Q and A Hotel located on 70 Pine St
Millennium Hilton located on 55 Church St
AC Hotel New York Downtown located on Maiden Ln

Ice Rink

Following two memorable seasons of rooftop ice skating at Pier 17, Winterland Rink will be on hiatus this year. The safety of our guests remains a top priority, and daily rink operations are not conducive to responsible social distancing during the current health climate. We are hopeful that we can bring ice skating back next winter (2021-22).

Inebriated Guests

We at Pier 17 strive on making every guest enjoy their experience.  Our staff reserves the right to eject or deny entry to any guest who appears to be impaired or causing a disturbance to other guests.

Lost and Found

If you find or lose an item, please contact a staff member or call 646-822-6990 for further assistance.

Media/Credentials

For press inquiries or to request credentials, please visit our Press page for directions.

Merchandise

On event days, specific merchandise booths will be activated. Merchandise booths will be located on the 4th Floor in the Elevator Lobby.

Mobile Ticketing

The Rooftop at Pier 17 is a mobile-ticket only venue. Guests are encouraged to download their mobile tickets via the Ticketmaster Mobile App, and then add them to their phone’s wallet prior to their arrival to ensure quickest entry.

Parking

Parking is available at LAZ Parking located on 250 Water St.

For more information visit our Getting Here page.

Private Events

Pier 17, and its various spaces, are available to rent for private events. Please visit Venue Rentals for more information.

Prohibited Items

For safety reasons, guests will be refused entry if they are in possession of any of the below prohibited items. If found inside the venue with a prohibited item, the item will be confiscated and the guest may be ejected.

The following items are not permitted:

  • No large bags or backpacks will be permitted into the venue except small personal bags or purses (14″ x 14″x 6″ max) Please note that some events may enforce a modified bag policy.
  • Cameras with interchangeable/detachable lens, lenses over 2.5” or external flash (No Professional Photography)
  • Audio/Visual Recording Devices
  • Selfie Sticks, Tripods, Monopods
  • Outside Food, Beverage, or Alcohol
  • Cans, Bottles, Flasks or Metal/Glass/Plastic Containers other than one empty reusable container for water
  • Laptops, Tablets, Personal Computers, or Two-Way Radios
  • Weapons, Firearms, Pepper Spray, Pocket Knives or Mace
  • Illegal Drugs or Substances
  • Flammable Liquids, Aerosol Cans, or Permanent Markers
  • Flashlights, Laser Pointers, Flares, or Fireworks
  • Noise Making Devices (i.e. Air Horns, whistles, bells, vuvuzelas, etc.)
  • Balloons, Balls, Projectiles, or Optical Illusions
  • Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
  • Coolers, Ice Chests, Folding Chairs, or picnic baskets
  • Drones or remote-controlled aerial devices/toys
  • Animals or Pets (accommodations made for trained, harnessed, and housebroken service animals)
  • Unapproved Pamphlets, Handouts, Ads, or Flyers
  • Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
  • Signs, Flags, or Banners exceeding 11” x 17” or attached to a pole/stick. Signs must be relevant to event. Signs may not contain or display obscene or offensive language and/or pictures as determined by venue/tour Management. Management reserves the right to prohibit or remove a sign or banner at any time.

The Rooftop at Pier 17 reserves the right to prohibit additional items as deemed necessary or per event requirements. Prohibited items are not able to be checked-in or stored on-site. It is the sole responsibility of each guest to make proper arrangements prior to arrival at Pier 17 to meet the security screening requirements.

Recycling

Pier 17 is committed to keeping the environment clean. Please help by doing your part. Please place all plastic and aluminum bottles and cans in the recycling containers located throughout the building.

Re-Entry Policy

There is a NO RE-ENTRY policy during all ticketed events, other than certain exceptions pursuant to management discretion.

Restaurants

The Fulton, from acclaimed chef Jean-Georges Vongerichten, Malibu Farm, and Bar Wayō are located on the ground level of Pier 17. While The Greens and R17 are located on The Rooftop at Pier 17.

Keep an eye out for more restaurants to come to Pier 17 in the future, including from Andrew Carmellini.

Restrooms

Restrooms are located on Level 4, including Family.

Reusable Water Container

One reusable water container is permitted per guest. Please note they must be emptied prior to entering the venue.

Seating

For concerts and events with reserved seating, please refer to your specific events seating chart (or check with a staff member).

Security

All guests will be subject to a security check which will include magnetometers, wands, bag checks, etc. prior to entering the venue. Guests are encouraged to arrive early to account for this process.

Guests refusing to agree to a security check will not be admitted.

Signs

Signs and banners of any size are not permitted.

Smoking Policy

The Rooftop at Pier 17 is a SMOKE FREE FACILITY, including electronic cigarettes or any similar device. Failure to comply may result in ejection.” Alphabetically “Smoking Policy

Special Event Bookings

To book your next special event, please visit the Venue Rentals page.

Stairways

Stairways are located throughout the facility and are available for exiting ONLY.

Strollers

Strollers are NOT permitted on The Rooftop at Pier 17 during ticketed events.

Pier 17 is note responsible for lost or stolen strollers.

Tickets

The Rooftop at Pier 17 is a Ticketmaster venue. Tickets for the Summer Concert series can be purchased online or at the Pier 17 Box Office. For Box office hours, please see Box Office.

To avoid problems with counterfeit, stolen or voided tickets, guests are encouraged to purchased their tickets through authorized outlets only. The Rooftop at Pier 17 is unable to assist in validating tickets that were not purchased through an authorized outlet.

Transportation

Please see Getting Here page.

Umbrellas

Umbrellas are not permitted for use on The Rooftop at Pier 17. All umbrellas will be zip tied by security prior to the start of the event and removed upon exiting the venue.

Water Fountains

Water fountains are located near the restrooms on Level 4.

Weather

The Rooftop at Pier 17 is an outdoor venue, so please dress accordingly. On the rare occasion that an event is cancelled or postponed, please visit the specific event webpage for further information.

Wheelchairs

Wheelchairs are available through guest assistance.

Will Call

Will call is located at the Box Office on Level 1 (near the West Entrance).